2. PHYSICAL PRODUCTS

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can contact our Customer Service Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday or reach us via email at customerexperience@theepaar.com.

If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday for or reach us via email at customerexperience@theepaar.com for refund procedures or if you do not know if your product is from our 3rd party fulfillment center. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.

3. DIGITAL DOWNLOAD PRODUCTS

For DREAM FITNESS CLIENT ACADEMY Access

You will receive access to the training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at customerexperience@thepeaar.com during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Purchase of a The Dream Fitness Client Academy training module does not grant rights to the buyer to share, reproduce or resell the product in any way.

There are NO REFUNDS ON  the 12-Week or 12-Month Dream Fitness Client Academy. All Purchases are FINAL. All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. 

Please be advised that any and all agreements for downloadable/digital products are NOT subject to cancelation, refund or store credit.  We do not accept any verbal modifications of these Agreements and the “no refund and no cancelation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancelations submitted prior to the full term of the agreement will only cancel the autorenewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.  

Canceling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at anytime you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at customerexperience@thepeaar.com during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

4. PAYMENT PLANS

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 30 days prior to the event date or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 30 days of the date of the event.

5. ACCOUNT STATUS

If your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts and incentives are not available for use.

By purchasing any item, product or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.  

 Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made.

This policy was last updated on October 1, 2019.